The microSD card slot is located at back of the M1 base station. Please use a microSD card with storage capacity no larger than 128GB and in FAT32 format for local recording. We recommend using LaView Purple Video Grade microSD cards (not included) for best footage result and stability.

1. Ensure the N20 camera is scanning from 6-8 inches away of the QR code. Move slightly back and forth to adjust the distance if N20 keep having trouble reading the QR code;

2. Ensure the lens of the N20 camera is clean and all plastic films are removed;

3. Ensure the LED light is flashing slowly in BLUE. If not, try to reset the N20 camera and start over the pairing process again;

4. In some rare cases, camera may have difficulty to scan QR codes on phones with small screens such as iPhone 6 or iPhone SE. Others have reported that the it is harder for the cameras to scan the QR code with screen protector on the screen. In such cases, please try borrowing a phone of different mode from friends and family for N20 set up.

Yes. Instead of Ethernet cable connection, you can use AP mode to connect M1 base station to the router wirelessly.

1. 1. In LaView App, click on ‘+’ to add device;
2. 2. Choose M1 base station;
3. 3. Click on ‘Wired Mode’ located at the top right corner;
4. 4. Select ‘AP Mode’;
5. 5. Follow the in-APP instruction to finish the set up;

If you are having trouble connect M1 base station in AP mode, please submit a ticket or email us.

Yes. Getting the M1 base station online is required prior to setting up the N20 cameras. After M1 base station is set up, press ‘+ Add Camera’ in M1 base station and follow in App instructions to add N20 cameras.

Please use your phone connects to a 2.4G wifi, then move the camera next to your router, restart the router to refresh wifi network, hold the reset button of the camera. 
1.When you hold the reset button for 5 seconds, can you see the red light flashing or can you hear beep sounds?
2.Does the camera scan the QR code successfully?
3.Did you try the EZ mode method?(check image attached)

Enter camera live view, click at the top right button, tap ‘Basic Function Settings’, toggle the ‘Flip Screen’.

1. Remove the rubber cover of the camera and locate the micro SD card slot.

2. Insert a micro SD card that is 16-128GB, Class 10 rated, and formatted to FAT32.

A micro SD card that is 16-128GB, Class 10 rated and above work.

We recommend the LaView Purple Surveillance Grade Micro SD card.

1.make sure the capacity of your SD card is within 16-128GB

2.Format it to FAT32 before inserting it into the camera SD card slot.

3.Insert the SD card correctly and refresh the app page

If your LaView camera is having issues during setup, make sure your router has a 2.4 GHz Wi-Fi and your phone is connecting to it before setup. Make sure your phone, camera and router are as close as possible, then you could follow the steps below to proceed.

1.Use the provided cable or adapter to power on the camera, press and hold the reset button of camera until you hear a prompt sound.

2.Open the LaView app, click at the top right 'add' icon, choose 'Add Device'.

3.Then choose the according camera icon or Smart Camera, Click 'Next'; if the camera indicator light is flashing.

4.Input the password of your 2.4 GHz Wi-Fi, check if it is correct, then click 'Next.

5.Put the QR code in front of the camera within 6-8 inches, and let it scan.

6.If you hear a voice prompt, which means scanning is successful and you can click 'I Heard a Prompt'

7.Wait for the camera to connect to your Wi-Fi, and the camera indicator light will switch from flashing to solid which means setup is successful.

If you phone can’t scan the code, please try another way to pair the cameras:

Open LaView app-click at the top right 'add' icon, choose 'Add Device'-Switch from QR code to EZ Mode.

3.Input the password of your 2.4 GHz Wi-Fi, check if it is correct, then click 'Next.

4.Put the QR code in front of the camera within 6-8 inches, and let it scan.

5.If you hear a voice prompt, which means scanning is successful and you can click 'I Heard a Prompt'

6.Wait for the camera to connect to your Wi-Fi, and the camera indicator light will switch from flashing to solid which means setup is successful.

If the cameras still can’t connect, please contact us or try to consider the following suggestions:

1) Restart the router to refresh DHCP address pool allocation.

2) Turn off AP isolation in the router’s setting page.

3) Avoid to use special symbols in Wi-Fi password and it’s recommended the password should be within 32bit and please choose WPA/WPA2/WPASPK instead of WEP as security mode.

4) If your router is dual-band router, please try to turn off 5G Wi-Fi temporarily and only use 2.4G Wi-Fi to have a try.

1.Make sure you have chosen ‘Two-Way Talk’ from live view-top right corner button-Basic Functions Settings-Talk Mode

2.When the camera is online, enter live view, click the ‘phone icon’, and both you and people in front of the camera can talk and hear at the same time.

Enter live view, click the bottom right corner button, and you can see a moon icon which is Night Mode. Click it and you will see there are Smart Mode, Infrared Mode, and Color Night Mode. Smart Mode means when the light around the camera is dim, the image color will switch to black and white, and when the light around the camera is bright, the image color will automatically switch to its actual color. If you set the camera under Infrared Mode, the image color will be black and white. If you set the camera under Color Night Mode, the image color will stay colorful even the camera is around a dark environment.

Put the QR code in front of the camera from 8-12 inches away. Move the phone back and forth towards the camera. Ensure the lens of the camera is clean, turn up the phone brightness to help to scan. When the scanning is successful, the camera will send out a prompt sound.

There are 3 ways to record videos on the app.

1. Manually record: click the ‘record’ icon on the live view. But when the phone screen is closed or locked, the recording will stop. 

2. SD card record: if you insert an SD card into the B5, you can enter live view, click the top right corner button, choose ‘Storage Settings’, click Recording Mode, choose Non-stop record or Event recording

3. Each camera can enjoy a 30-day free trial of cloud storage, if your camera subscribes to it, when there is movement, there will be videos recorded to the cloud storage, and you can find videos on Cloud-View Record.

Enter live view-click top right corner button-Device information-Device ID-long press for 2 seconds, and you can copy it.

The Private Mode can help. Enter live view-click top right corner button-turn on Private Mode. When private mode is enabled, the live view will show ‘Device in sleep mode’. If you want the camera to be working again, just click ‘Turn on the camera’ in the live view will be okay.

You can enter the app, click the right bottom corner ‘Me’-click the top right corner settings button-App notification-turn it off. This will not affect the motion detection working.

Enter live view-click top right corner button-Detection Alarm Settings-Turn on Motion Detection Alarm-click Schedule-Add the start time of motion detection and add an end time of it.

Click ‘Forgot Password’ on the log-in page, enter your account and click ‘Get a Verification Code’, then go to your email account inbox, find that code and enter it on the app.

Enter the app, click the right bottom corner ‘Me’-click the top right corner settings button-Account and Security-Change Login Password.

1.Enter live view-click top right corner button-Purchase VAS-Subscribe and choose the plan you need.

3. If you want a package for more cameras, you can click the bottom right corner ‘Me’ button-Featured-Cloud Storage for Cameras-Subscribe and purchase the package you need.

Yes, enter live view-click top right corner button-turn on the Offline Notification.

1.make sure your family has downloaded the Laview app and registered an account and logged in

2. enter live view-click top right corner button-Share Device-Add sharing, and you can share the camera by inputting your family’s Laview account, or just copy the sharing link and send it to them.

You can enter live view-click top right corner button-find Device Update, and see if there is an available update for the camera. Or you can turn on the Automatic Updates, then when there is an available update, as long as the camera is online, it will be updated automatically.

There are 3 methods that you can reach our support team

1. Enter the app, click bottom right corner ‘Me’ button-Live Chat, send us an offline message

2. Enter the app, click bottom right corner ‘Me’ button-User Guide & Tutorials-click the bottom ‘Feedback/Suggestions’ to submit us your question

3. Enter live view-click top right corner button-FAQ & Feedback-Unsolved? Send Feedback to submit your question